All Macrider saddles and bridles are custom made.
To order a Macrider custom made saddle and or saddle in stock, we will require a minimum non-refundable deposit, for the saddle the minimum down payment is $ 2,500.00 Custom made saddles or bridles do not have a trial period and are non-refundable.
Payments:
When paid in full all the goods will be given/send to customer. Credit Card Payments can be done by telephone.
Price change
Whilst every effort will be made to maintain the prices quoted, it may not always be possible; therefore we reserve the right to discontinue any items from the list and change prices when necessary.
Returns & Exchanges
All goods are subject to approval.
If agree , goods must be returned in a soiled condition the customer may be charged a cleaning or repair fee in order to restore the goods to a saleable condition. Items exchanged will incur Postage & Packaging charges. Please notify us of any goods damaged in transit from Macrider within a reasonable amount of time or no exchange will be considered, under no circumstances should items be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Please note that damaged goods are subject to inspection before a refund will be authorised. Goods will only be exchanged or refunded if they are returned in a reasonable condition. The customer is responsible for the costs of returning the goods unless found to be faulty; proof of postage must be obtained by the customer (and in the case of faulty goods a receipt should be obtained in order to receive a refund of transit costs). All goods returned to MacRider must be insured, to cover the full replacement value , if lost or damaged in transit.
Returns custom made saddles or bridles:
When Customers decided to order a Macrider Custom made saddle or bridle, they received a mail confirmation and invoice of the order they made of the specific saddle and/or bridle measurements and specs. When payment is made in full for saddle and/or bridle, we are starting making the special custom handmade saddle and/or bridle.
If customer decides after giving the order and placed the down payment and have accepted the saddle or bridle, and or stock custom saddle, and they want to return the saddle or bridle within 2 weeks, they will NOT receive back payment in full.
The payment costs include : fitting, customs, shipping , delivery and handling from Europe.
Bridle, Girths and or Stirrups bought on fairs or exhibitions and after trying don’t have the right size , can be exchange for the right size , no full refund can be given , extra shipping costs will be charged.
Refunds
There is a 4% handling charge for credit card refunds, a $ 50.00 charge for debit and cheque refunds, there is no handling charge for cash or in the case of faulty goods. All refunds will require proof of purchase in order to be processed. If a saddle is fit on location, delivered , approved and canceled afterwards, all the fitting costs will still be charged and deducted from the deposit.
Sponsoring and or Consignment saddles returning.
If MacRider sponsors MacRider tack to coaches , riders or resellers , the tack stays and belongs always for 100% to the MacRider company. MacRider shall make an confirmation order which contains the current value which tack shall be sponsored. The sponsored demo items shall be kept well maintained and returned after cancellation of any sponsorship agreement. All returned items shipment costs are in full for the sponsored rider or reseller when stopped. When not returned all items or parts of the sponsored demo goods , the sponsor recipient shall be held responsible for the outstanding ( or partial ) amount.
Used Saddles
Pricing used saddles; excl. Tax , shipping and fitting trial costs.
Complaints
All complaints should be directed to Complaints Department:
MacRider
Email address: info@macrider.com
Notice of the Right to Cancel
Under the Distance Selling Regulations, customers have the legal right to cancel their order within seven working days of receipt of the goods (with a few exceptions such as custom made orders or custom stock items and any other items as permitted under local law where applicable). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. The goods must be returned to the MacRider.
The customer will bear the cost of returning these goods (or of them being recovered) on cancellation.
Liability
MacRider never can be held liable for any delays, which can occur by US customs, and or decisions made by Federal Government that may lead to late and or inability to deliver ordered items. MacRider saddlery can not be responsible for the loss of packages. USPS Packages shipped in the US priorty rate with standard insurance up to $ 50.00. Apply for additional insurance on a package is possible via quotation , request quote info@macrider.com